Player Welfare · q790 Responsible Gaming

Play Smart.
Stay in Control.

q790 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. Our responsible gaming programme is built around real tools, real limits, and a genuine commitment to the welfare of every player in Pakistan. Whether you are in Karachi, Lahore, or Islamabad, q790 is here to make sure the game stays fun.

Strictly 21+ Only Licensed & Regulated Fair Play Certified
21+

Minimum age for all
q790 gaming activities

21+

Minimum age enforced by mandatory KYC for every q790 account

24/7

Live support available to assist players with responsible gaming tools

6+

Player protection tools available directly from your q790 account dashboard

0

Tolerance for underage gambling — accounts will be closed and funds returned

21+

Strictly 21+ Only — No Exceptions

q790 enforces a strict minimum age of 21 years for all casino and sports betting activities. Every new player must complete identity verification (KYC) using a valid Pakistani CNIC or passport before any deposit, withdrawal, or real-money gameplay is permitted. Any account found to be operated by a player under 21 will be immediately closed, all funds returned to the originating payment method, and the incident reported as required by our international gaming licence. This is non-negotiable and applies equally to players in Karachi, Lahore, Faisalabad, Rawalpindi, and every other city across Pakistan.

q790 Responsible Gaming Tools

Every q790 player has access to a full suite of responsible gaming controls directly from their account dashboard — no need to contact support, no waiting period, no hassle.

Deposit Limits

Set daily, weekly, or monthly deposit caps in Pakistani Rupees (PKR) directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling period — decreasing takes effect instantly. Whether you deposit via JazzCash, EasyPaisa, or HBL, the same cap applies across all payment methods.

Session Time Limits

Control how long you play in a single session. Set a daily time limit and q790 will display a visible on-screen reminder when your limit is approaching, and automatically log you out when it is reached. This tool is particularly useful for managing late-night cricket betting sessions or extended slot play.

Cooling-Off Periods

Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period your account remains open but all deposit and gameplay functions are suspended. You can still withdraw any remaining balance. Cooling-off periods cannot be cancelled once activated — this is intentional.

Self-Exclusion

Self-exclusion is q790's most powerful responsible gaming tool. You can exclude yourself from the platform for 6 months, 1 year, 3 years, or permanently. Once self-exclusion is activated it cannot be reversed during the elected period. q790 will also suppress all marketing communications to you for the duration of your exclusion.

Loss Limits

Set a maximum net loss threshold — daily, weekly, or monthly — in PKR. Once your net losses reach your elected threshold, q790 will automatically prevent any further gameplay for the remainder of that period. This tool helps you stay within a budget you are comfortable with, no matter how the session is going.

Reality Check Reminders

Enable pop-up reality check notifications at intervals of your choosing — every 30 minutes, 1 hour, or 2 hours. Each reminder shows your total session time, net win/loss for the session, and gives you a direct option to end the session immediately. A small nudge can make a big difference.

Is Gambling Becoming a Problem?

Problem gambling can affect anyone — regardless of income, education, or experience. Being honest with yourself is the most important first step. If you recognise any of the following patterns in your own behaviour, q790 strongly encourages you to use our responsible gaming tools or seek independent professional support immediately.

  • Spending more money on gambling than you originally planned or can afford
  • Chasing losses — continuing to play in order to win back money you have already lost
  • Gambling with money set aside for rent, bills, groceries, or family expenses
  • Lying to family members about the amount of time or money spent on gambling
  • Feeling anxious, irritable, or restless when you are not gambling
  • Using gambling as a way to escape stress, anxiety, or personal problems
  • Borrowing money or selling possessions to fund gambling activity
  • Failed repeated attempts to reduce or stop gambling on your own
  • Neglecting work, studies, or family responsibilities due to gambling
  • Thinking about gambling constantly — planning the next session during daily activities

Quick Self-Check

Honestly answer the questions below. If you answer "Yes" to two or more, q790 recommends activating a cooling-off period or contacting our support team right away.

Have you ever spent more on gambling than you intended to in a single session?

YesNoSometimes

Have you ever chased a loss by placing more bets to try to recover it?

YesNoSometimes

Have you hidden your gambling activity from someone close to you?

YesNoSometimes

Has gambling affected your ability to meet financial obligations this month?

YesNoSometimes

Do you feel stressed or agitated on days when you cannot gamble?

YesNoSometimes

If you answered "Yes" or "Sometimes" to 2 or more questions, we strongly encourage you to activate a cooling-off period from your account dashboard or contact q790 support immediately. Help is available.

How to Activate Responsible Gaming Tools

Accessing q790's responsible gaming controls is straightforward and takes less than two minutes. All tools are available 24/7 from within your account — no need to call anyone or wait for approval.

All responsible gaming settings are protected by your account password. If you believe your account has been accessed by someone else, contact q790 support immediately via live chat.

1
Complete Your q790 Login

Sign in to your q790 account using your registered mobile number or email address and your secure password. Two-factor authentication adds an extra layer of protection to your account.

2
Navigate to Account Settings

Click on your profile icon in the top right corner of the platform, then select "Account Settings" from the dropdown menu that appears.

3
Open Responsible Gaming Section

Within Account Settings, locate the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, session timers, cooling-off, and self-exclusion — are grouped here in one place.

4
Select and Activate Your Tool

Choose the tool you want to use, enter your preferred settings (limit amounts in PKR, time durations, exclusion periods), and confirm your selection. Restrictions that reduce access take effect immediately.

5
Confirmation & Email Notification

q790 will send you an email confirmation to your registered address once any responsible gaming tool is activated. Keep this email as a record. If you did not request a change, contact support right away.

Self-Exclusion at q790

Self-exclusion is the strongest responsible gaming tool q790 offers. It is designed for players who feel they need a complete break from gambling activity. Once activated, it cannot be reversed during the elected period.

6 Months

Short-term exclusion for players who need a structured break but plan to return responsibly.

1 Year

A full year away from the platform — gives you meaningful time to reassess your relationship with gambling.

3 Years

An extended exclusion period recommended for players who have experienced significant gambling-related harm.

Permanent

Permanent self-exclusion closes your account indefinitely. This decision is irreversible and your data is retained per regulatory requirements.

What Happens During Self-Exclusion
  • All deposits and gameplay are immediately suspended
  • All marketing and promotional communications are stopped
  • You may withdraw any remaining balance via your original payment method
  • q790 will not reinstate your account during the exclusion period under any circumstances
  • Attempts to create a new q790 account during self-exclusion will be declined
Returning After Self-Exclusion

After a timed self-exclusion period has fully elapsed, players who wish to return to q790 must:

  • Contact q790 support directly via live chat or email
  • Complete a responsible gaming review with the support team
  • Allow a mandatory 24-hour reflection period before reinstatement
  • Agree to re-set responsible gaming limits before resuming play

How q790 Monitors Player Welfare

Responsible gaming at q790 is not just a set of passive tools — it is an active, ongoing programme. Our dedicated player welfare team monitors gameplay data across the platform to identify patterns that may indicate a player is experiencing difficulties. This monitoring happens automatically in the background and is entirely separate from marketing or commercial functions.

Where q790's systems flag a potential concern — such as a sudden increase in deposit frequency, extended late-night sessions, or rapid escalation of bet sizes — our player welfare team will proactively reach out to the player with a welfare check. This check is not punitive; it is an offer of support and information.

In more serious cases, q790 reserves the right under its gaming licence to impose temporary restrictions on an account in the interest of player welfare, even without a player request. This is a measure of last resort and is always accompanied by a full explanation to the player.

Automated Behavioural Monitoring

q790's platform monitors session patterns, deposit velocity, and gameplay behaviour in real time to flag accounts that may warrant a welfare review.

Proactive Player Welfare Outreach

Our support team reaches out to players who display early warning signs — offering information about responsible gaming tools before problems escalate.

Staff Training & Certification

All q790 customer support and player welfare staff complete accredited responsible gaming training as a condition of employment and on a recurring annual basis.

Licence Compliance Reporting

q790 submits regular responsible gaming compliance reports to its international gaming licence authority, covering tool uptake, welfare interventions, and policy updates.

Responsible Gaming FAQs

Yes. q790's deposit limit tool allows you to set any PKR amount as your cap — including amounts below the standard minimum deposit threshold. A zero-deposit limit is also possible and effectively pauses all funding activity on your account without triggering a formal cooling-off period.

Self-exclusion is activated immediately upon confirmation — typically within seconds of submitting your request from the Responsible Gaming section of your account dashboard. There is no grace period. Your account is suspended for deposits and gameplay the moment you confirm your selection.

No. q790 automatically suppresses all marketing and promotional communications — including SMS, email, and in-platform notifications — for the entire duration of any cooling-off or self-exclusion period. If you receive any marketing communication from q790 during a restriction period, please contact support immediately so we can investigate.

Any pending withdrawal requests that were submitted before your self-exclusion was activated will still be processed and paid out to your nominated payment method — whether that is JazzCash, EasyPaisa, UBL, Meezan Bank, or USDT TRC20. Your ability to withdraw your existing balance is not affected by self-exclusion.

Yes. If a parent or guardian believes their child has created a q790 account, they should contact q790 support via live chat or email immediately. Upon receiving satisfactory evidence, q790 will close the account, return any deposited funds to the originating payment method, and securely delete the minor's personal data in accordance with our Privacy Policy. This process is treated as the highest priority by our support team.

Absolutely. Data related to your use of responsible gaming tools — including self-exclusion history, deposit limits, and welfare interactions — is stored securely and is never shared with marketers, third-party advertisers, or any party not directly involved in delivering your q790 account services or meeting q790's regulatory obligations. Full details are in our Privacy Policy.

Gaming is More Fun When You Stay in Control

q790 offers Pakistan's most exciting cricket betting, slots, and instant games — all backed by a genuine commitment to player welfare. Set your limits, play within your means, and enjoy the experience. Strictly 21+ only.

21+ Only SSL Secured 🎲 Fair Play Certified